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> Problem Archive
All previous problems which have affected the business are listed here. To look at a problem in more detail simply click on the problem name below.
 Maestro not available in card details section of portal
 [Live monitoring] Delayed updates to incomming mail servers.
 [Sign-off] Cancellation tool generating incorrect value.
 Hardware not being sent out with migraitons
 [PCI] [Portal06, 13,14 missconfigured] Customers unable to update card details via the portal
 Customers reporting slow speeds on pte-ag2
 [Resolved] Unable to logout of Member Centre
 [PCI] [Signoff] Automated orders rejecting.
 [Live Monitoring] [Hopper] Customers upgrading to Max but not having the speed details updated
 [Ex P1] Customer being charged activation when requesting deferred
 Sheffield based web services unavailable
 Inconsitent display of pages on Portal
 Plesk services down
 Email Being Rejected as Spam
 Email between PlusNet accounts being marked as spam
 mx.cores failing to relay to Metronet mailboxes
 Email collection timing out intermittently
 Dropped customers on ADSL gateway THN-AG1 and THN-AG3
 Test problem. Please ignore
 This is a test P1 problem. Please ignore.
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Company Reg: 3279013
VAT no: 245719348
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or 0345 140 0200
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Raise any queries to the customer support team with the online
2 Pinfold Street