Summary: You can look at the progress of a priority problem in more detail here.
Problem description Added on: 22/02/2007 @ 17:06
It would appear that the system is automatically charging customers outstanding fees upon notification of a migration out (including deferred contracts) without acknowledgement of the customer.
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Comment updated on: 22/02/2007 @ 17:41
Problem investigated, I've found the code at fault and fixed the issue.
Comment updated on: 22/02/2007 @ 18:21
The problem has passed peer review, the “Quality Assurance” team will review the changes tomorrow morning. To reiterate this script will not run until we have put it back in full working order.
Comment updated on: 23/02/2007 @ 10:22
We have now resolved this problem and automatic charging of any fees upon completion of an outbound migration should not take place. Customers will be expected to settle their Deferred fees within a set period, or will be transferred to debt recovery by Finance process.
Comment updated on: 23/02/2007 @ 11:07
This problem has now entered Beta testing and is with Quality Assurance.
Comment updated on: 23/02/2007 @ 11:40
Beta testing has now completed successfully. We will now commence with the Gamma Testing stage.
Comment updated on: 23/02/2007 @ 12:11
This problem has now passed Gamma Testing. The developer is currently awaiting change control approval, once approved the Problem Fix will be rolled to out live platform.
Comment updated on: 23/02/2007 @ 14:51
Problem confirmed as fixed on live, sending for signoff.