Summary: You can look at the progress of a priority problem in more detail here.
Problem description Added on: 24/02/2007 @ 19:04
We have recently become aware of an increase in the number of customers reporting data transfer problems once connected to the Internet. Customers suffering from this problem will find that they can connect to the Internet but will be unable to browse web pages or use certain Internet applications, with pages timing out or returning 'page can't be displayed' errors.
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Comment updated on: 24/02/2007 @ 19:08
Our network engineers are currently investigating this problem.
Comment updated on: 24/02/2007 @ 21:37
Our network engineers have investigated the cause of the problem and have been unable to locate a problem on our network and our testing shows that the cause is believed to be within BT Wholesale's network.
Comment updated on: 01/03/2007 @ 10:48
Problem does not appear to be directly related to our network or the new capacity and it is suspected that the issue lies deeper within BT Wholesale's network.
Comment updated on: 01/03/2007 @ 17:46
We have now proven the fault to be within BT Wholesale's network and eliminated the possibility of a problem with our new gateway, thn-ag1 or the traversal of traffic between this and the BT Wholesale network.
Comment updated on: 02/03/2007 @ 10:24
BT Wholesale believe that they have now isolated the cause of the problem.
Comment updated on: 02/03/2007 @ 13:04
We have now had confirmation form BT that the problem is fully resolved and testing by our customers also confirms this to be the case so the problem is now being closed.