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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [40822] Caching DNS Problem Status: Closed
Problem description Added on: 06/03/2007 @ 10:06

It appears that the caching DNS server is non-responsive:-

C:\Documents and Settings\bpullen>nslookup
*** Can't find server name for address No response from server
Server: UnKnown

*** UnKnown can't find No response from server

This has the potential to cause Internet connectivity problems for customers preventing them from accessing web pages and using other Internet applications.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 06/03/2007 @ 10:07

The problem has been passed to our network engineers for investigation.

Comment updated on: 06/03/2007 @ 10:50

Our network engineers have identified a configuration problem affecting routing to ptn-cachedns01. We are currently in the process of conducting the necessary configuration changes and hope to have the problem resolved within the hour.

Comment updated on: 06/03/2007 @ 12:14

Our network engineers have made some routing configuring changes and customers should now be able to access the Internet as normal. The problem was the result of misconfiguration following this mornings maintenance work to provide a long term fix to the ongoing caching DNS issues.

The problem is now being downgraded for signoff.

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