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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [41372] Possible issue with the ADSL gateway known as PTN-AG2 Status: Closed
Problem description Added on: 25/03/2007 @ 22:46

Our reporting tools are showing a drop in users on this gateway, we need to find out if they were dropped and why the pipe is not accepting new connections.

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Comment updated on: 25/03/2007 @ 22:52

Our reporting is showing that affected customers have been able to reconnect to one of the other gateways.

Our network engineers are investigating the cause of the problem, a further update will be posted shortly.

Comment updated on: 25/03/2007 @ 23:21

A temporary problem with an ERX service module has been found to be the cause of user disconnected sessions. This has now been resolved and users should experience normal service.

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