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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [41823] [Sign-off] Hardware Order Submission Failing Status: Closed
Problem description Added on: 11/04/2007 @ 09:50

A problem has been identified with the submission of orders to our hardware suppliers. This has the potential to cause delays in the delivery of hardware for new and existing customers.

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Comment updated on: 11/04/2007 @ 10:45

Problem passed to an engineer for investigation.

Comment updated on: 11/04/2007 @ 12:04

It appears that an order became stuck in the system.

The first problematic case dates back to 9th April. We are apeaking to our suppliers to determine the cause of this and to make sure they have received the details for orders submitted since then.

Comment updated on: 11/04/2007 @ 13:27

All of the order files on the system have now been sent.

We are consulting with our hardware suppliers to ensure that there are no missing order files and that all outstanding orders are being processed.

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