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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [42044] Problems Sending Email Using Webmail Status: Closed
Problem description Added on: 17/04/2007 @ 12:41

Customers are unable to send emails using our Webmail service. This is returning SMTP server errors, taking a very long time or timing out.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 17/04/2007 @ 13:20

The problem has been replicated and is being passed to an engineer for investigation.

Comment updated on: 17/04/2007 @ 14:05

Exim was disabled on one of the cgirelay servers used by webmail. This has since been enabled and customers are now able to send without problems.

Comment updated on: 17/04/2007 @ 14:06

Problem is being downgraded for signoff.

Comment updated on: 18/04/2007 @ 08:18

This problem is being reopened as it appears that further problems with cgirelay02 are causing problems sending email using Webmail again.

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