Metronet - Priority Problems

Problem: [42269] Authentication Database Connectivity Problems

Status: Closed

Problem description Added on: 24/04/2007 @ 10:11

There are problems connecting to the authdb

Customers may be experiencing username.password errors or timeout trying to access their email or our FTP servers.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 24/04/2007 @ 10:17

Problem has been passed to a network engineer for investigation.

Comment updated on: 24/04/2007 @ 12:28

A problem has been identified with the volume of DNS lookups lookups to the authoritative DNS servers used by the authdb.

A number of configuration changes have been made and the problem is no longer customer affecting.

Downgrading problem for live monitoring. Further maintenance work will be announced for early tomorrow morning.

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