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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [42492] [Live Monitoring] Direct Debit email notifications not being received Status: Closed
Problem description Added on: 02/05/2007 @ 10:11

Some customers do not appear to be receiving the notification of upcoming Direct Debit payments. However the Service Notice is still being added to the account correctly.

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Comment updated on: 08/05/2007 @ 10:00

Problem has been passed to a developer for further investigation.

Comment updated on: 08/05/2007 @ 10:44

We are currently sending test emails from the various servers responsible for despatching the billing emails.

Comment updated on: 08/05/2007 @ 12:05

A problem has been identified with DNS resolution on some of the servers used to send billing emails.

Comment updated on: 08/05/2007 @ 12:35

Additional DNS entries need to be added. Raising a change control to add these now.

Comment updated on: 08/05/2007 @ 17:01

The DNS changes have been made and propogated to the billing servers. Some changes are now required to the exim config on the serves; change control is being raised now.

Comment updated on: 08/05/2007 @ 17:41

The exim config changes have been made and we are currently sending test emails from each of the servers.

Comment updated on: 08/05/2007 @ 17:55

Our tests have proved successful and all emails from the billing servers are now being received immediately. I am now downgrading this problem while our QA team confirm they are happy with the fix.

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