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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [43299] Inbound Mail Timing Out Status: Closed
Problem description Added on: 30/05/2007 @ 14:46

The and inbound mail servers are periodically timing out connections. Our engineers are investigating this issue as a top priority.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 30/05/2007 @ 14:53

Our networks engineers are currently investigating this issue.

Comment updated on: 30/05/2007 @ 14:57

We can confirm that mail is still being received; however the servers are very busy at this time and we are investigating the higher than normal load.

We will continue to provide updates as the incident progresses.

Comment updated on: 30/05/2007 @ 15:06

We can confirm the load has now dropped and is more in line with normal traffic levels.

The Networks Support team are continuing to monitor the health of the platform and to investigate the cause of the increased load.

Comment updated on: 30/05/2007 @ 15:54

Our Network Support team are continuing to monitor the platform closely.

We will close the problem once we are confident the incident is resolved.

A further update will be provided shortly.

Comment updated on: 30/05/2007 @ 17:03

Sessions on the servers have dropped significantly and operation is back to normal. We have downgraded this problem and the Networks team are performing live monitoring of the platform.

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