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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [43778] Call wait times not reporting properly Status: Closed
Problem description Added on: 15/06/2007 @ 18:26

We have had isolated reports of customers waiting in the call queue longer than the reporting software has been showing.

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Comment updated on: 15/06/2007 @ 18:34

This problem has been passed to an on-call engineer and we will provide an update later on.

Comment updated on: 15/06/2007 @ 18:46

This problem is being downgraded to allow us to monitor the impact on the customers over the weekend. If we see any further reports then we will take the necessary steps again.

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