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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [43980] [Signoff] Incorrect Billing Summary on signup pages Status: Closed
Problem description Added on: 22/06/2007 @ 11:37

If a customer registers for an account and selects the 'no hardware' option their billing summary during the signup process shows the initial fee to be £5.99 more than it should be. It appears that a postage and packaging charge is being applied.

If the customer continues with the registration it would appear that the additional amount is not charged however this could well deter a customer from completing the signup.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 22/06/2007 @ 11:37

Problem has been passed to our Quality Assurance team for further investigation.

Comment updated on: 22/06/2007 @ 11:52

The problem has been confirmed and is now being worked on by Development.

Comment updated on: 22/06/2007 @ 12:08

Update found and ready to roll for beta testing

Comment updated on: 22/06/2007 @ 16:37

fix is currently in gamma testing

Comment updated on: 22/06/2007 @ 17:07

fix has passed live testing and passed for signoff

Comment updated on: 22/06/2007 @ 17:17

Problem confirmed as fixed.

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