Plusnet Service

It has become apparent that our mail platform is mishandling emails that contain a dot at the beginning of a line. Anything after the '.' is truncated including any attachments which are stripped from the email.

If you were logged in to the portal, you could associate your username with this problem.

Problem has been passed to an engineer for investigation.

We have isolated the cause of the problem to our Anti-Spam solution. A fix has been identified and is being rolled to our test mail platform for testing prior to being rolled live.

We are still performing tests on our testing platform to ensure that we are happy with the new software version prior to rolling this live.

This problem only occurs when a single full-stop character is placed on a line by itself.

We are liasing with the authors of our Anti-Spam solution in order to work around the problem that causes the message to be truncated.

This problem wil be updated as we have more information.