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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [44787] [Sign-off] RADIUS Intermittent Slowdowns Status: Closed
Problem description Added on: 16/07/2007 @ 11:28

Our internal RADIUS reporting database, which shows the history of a customer's DSL sessions with us (how long they are connected for, when, the reason for the disconnection, etc), is running intermittently slowly. The likely impact on customers is a longer time to handle any support calls that require our CSC agents to look up RADIUS information during that call.

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Comment updated on: 30/07/2007 @ 20:15

This problem has been investigated by our Networks and Development teams and a fix has been identified. This is currently being worked on by a Developer in our Live Code Support Team and we plan to roll it out tomorrow.

Comment updated on: 31/07/2007 @ 18:01

The problem has been fixed and is in live monitoring now.

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