Metronet No nonsense Broadband. Straight up.  
Home Broadband Help & Support Member Centre  
Summary: You can look at the progress of a priority problem in more detail here.
Problem: [44787] [Sign-off] RADIUS Intermittent Slowdowns Status: Closed
Problem description Added on: 16/07/2007 @ 11:28

Our internal RADIUS reporting database, which shows the history of a customer's DSL sessions with us (how long they are connected for, when, the reason for the disconnection, etc), is running intermittently slowly. The likely impact on customers is a longer time to handle any support calls that require our CSC agents to look up RADIUS information during that call.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 30/07/2007 @ 20:15

This problem has been investigated by our Networks and Development teams and a fix has been identified. This is currently being worked on by a Developer in our Live Code Support Team and we plan to roll it out tomorrow.

Comment updated on: 31/07/2007 @ 18:01

The problem has been fixed and is in live monitoring now.

Go to current priority problems | Go to archived priority problems

tel/fax
Tel: 0845 140 0083
or 0345 140 0200

Fax: 0870 703 8549

Press: press@metronet.co.uk
address
Metronet
The Balance
2 Pinfold Street
Sheffield
S1 2GU