Plusnet Service

The MAC key generation tool is generating the MAC key in eco but is not being added to the account.

Customers can still request their MAC as normal, and it will be provided manually in the meantime.

If you were logged in to the portal, you could associate your username with this problem.

We are currently investigating this issue and will provide an update shortly.

While this issue has not stopped us generating mac keys, it has increased the time taken for this process. We apologise for any delay and are working to get this resolved as soon as possible.

This problem has been passed to a developer for investigation.

Further updates will be provided as they become available.

The issue has been identified and we are preparing a fix.

Problem has been fixed.