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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [45025] [[aWAITING SIGN-OFF]] Customers unable to access the portal following ebXML/db seg maintenance Status: Closed
Problem description Added on: 25/07/2007 @ 08:27

Customers are reporting problems accessing our portal pages following this morning's maintenance work. They are presented with a blank white screen, or error regarding page redirection. Deleting cookies resolves this in most cases however this will generate calls and tickets and is not a good customer experience.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 25/07/2007 @ 08:47

Problem has been passed to a developer for further investigation. Issue is likely to be related to the Auto Login feature.

Comment updated on: 25/07/2007 @ 08:48

Problem also seems to be affecting access to our Priority Problem portal pages.

Comment updated on: 25/07/2007 @ 08:55

The issue is being investigated by development and we expect to have a fix shortly.

Comment updated on: 25/07/2007 @ 10:00

Development have identified an issue and have fixed it. The fix is now going through our rollout process, and is expected to get rolled to the live platform within the next half hour.

Comment updated on: 25/07/2007 @ 10:29

The fix is being tested on an isolated live server. If testing passes the fix will be rolled to all isolated in the next five minutes.

Comment updated on: 25/07/2007 @ 10:46

Unfortunately the fix does not appear to have worked, and we are continuing investigation.

Comment updated on: 25/07/2007 @ 11:19

We have tracked down the issue and are now preparing to retest

Comment updated on: 25/07/2007 @ 11:30

The testing has passed and the fix has now been applied to all servers.

Comment updated on: 25/07/2007 @ 11:31

This problem has now been passed for closure.

Comment updated on: 25/07/2007 @ 15:11

Customers using the autologin feature should now be able to view our website. Unfortuntely there are certain areas of the portal that are still white-screening. This is under investigation.

Comment updated on: 25/07/2007 @ 16:59

Issue has been identified and fix is being applied. It is expected to get rolled to the live platform within the next half hour.

Comment updated on: 25/07/2007 @ 20:35

The fix has been successfully rolled to the live platform and all portal pages should now be accessible.

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