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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [45480] View Open Questions via portal intermittently returning a developer error message Status: Closed
Problem description Added on: 09/08/2007 @ 10:08

As above, when customers are logged in and click Help & Support -> My Questions, if they have any open questions an error message is received - see attached screenshot.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 09/08/2007 @ 10:41

Our QA team have confirmed that this problem is due to a network connection issue to one of our databases. This problem is now being transferred to our Network Operations team for further investigation.

Comment updated on: 09/08/2007 @ 11:32

There was a route to the new archive database missing from 2 of the portal servers. This has now been added.

I am passing this problem to our QA team for testing.

Comment updated on: 09/08/2007 @ 12:22

Our Quality Assurance Team have tested the fix for this problem and have confirmed this issue is now resolved.

This porblem will now be closed.

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