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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [45977] Dropped connections on the ADSL gateway PTE-AG1 Status: Closed
Problem description Added on: 29/08/2007 @ 23:06

Our monitoring is showing that the gateway PTE-AG1 has dropped a number of customers in the past 30 minutes. All affected customers should be able to reconnect immediately.

Our network engineers are currently investigating the cause of the problem.

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Comment updated on: 29/08/2007 @ 23:09

Our oncall engineers have been called and are investigating the cause of the problem.

We would suggest any customers still experiencing difficulty connecting switch off their modem or router for a period of 20-30 minutes before switching it back on and reattempting to establish a connection.

Comment updated on: 29/08/2007 @ 23:36

We have identified a problem with one of the line cards and have removed it from service. New connections will all be made to the remaining, functional cards.

Comment updated on: 30/08/2007 @ 00:29

The faulty line card has been reloaded and is now accepting connections normally.

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