Plusnet Service

Customer are reporting authentication failures when trying to connect to the mailc's using imap or pop3. This is resulting in username and password errors when customers are trying to collect their email. The problem also affects Webmail access.

If you were logged in to the portal, you could associate your username with this problem.

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Problem has been passed to a network engineer for further investigation.

Problem identified with pih-authdb01 mysql server which appears to have crashed. This server is used for authenticating customers connecting to the mail collection servers.
Reason for the crash was due to incompatible structure of authentication data in mysql tables. The Table has been fixed however there are still reports of intermittent authentication failures. Continuing to investigate.

Problem identified with reporting on one of the servers. This has been moved to another machine and the problem is now believed to be resolved. Downgrading for signoff.