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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [47536] Dropped customers on ADSL gateway THN-AG1 and THN-AG3 Status: Closed
Problem description Added on: 26/10/2007 @ 20:34

Our monitioring is showing that a number of customers have been disconnected from the gateways THN-AG1 and THN-AG3.

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Comment updated on: 26/10/2007 @ 20:35

The problem has been passed to our network engineers to investigate.

Comment updated on: 26/10/2007 @ 20:56

This was caused by BT replacing a faulty piece of hardware that has been causing problems.

Comment updated on: 26/10/2007 @ 21:11

BT have confirmed that the card is now working correctly and the pipes are re-balancing as users reconnect.

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