Plusnet Service

There are an increasing number of customers on the forums reporting that email being sent between PlusNet VISP accounts is going missing. In many of these cases the customer has the spam filter configured to delete email. This combined with reports from a customer that email sent between accounts is getting marked as spam suggests that the dspam filters are tagging an inordinate amount of local email deliveries.

If you were logged in to the portal, you could associate your username with this problem.

Problem has been passed to a network engineer for investigation.

The spam filters are currently being retrained with clean emails in order to try to resolve this issue.

We have seen a further example of this issue this morning, so have reassigned this problem to our network engineers for further investigation.

Our network engineer is currently performing some retraining on the spam filter in order to rectify this problem.

Despite the retraining of the filters, further testing suggests that this is still causing problems and the spam filter is still aggressively marking some email between accounts as [-SPAM-]. We are continuing to investigate.

The latest period of training appears to have reduced the number of false positives. Problems is being downgraded to allow for further monitoring.