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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [48023] [Sign-off] Cancellation tool generating incorrect value. Status: Closed
Problem description Added on: 22/11/2007 @ 11:41

We are seeing a small number of cases where the automated cancellation tool is calculating an incorrect amount.

The customers affected appear to be on annual contracts, even though this is not the case.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 11/02/2008 @ 09:48

This problem has been passed to our QA team for further investigation.

Comment updated on: 11/02/2008 @ 10:10

The QA Team have confirmed this is a problem and one of our developers is investigating now.

Comment updated on: 11/02/2008 @ 13:30

Problem has been fixed and passed to our QA team for testing.

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