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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [48023] [Sign-off] Cancellation tool generating incorrect value. Status: Closed
Problem description Added on: 22/11/2007 @ 11:41

We are seeing a small number of cases where the automated cancellation tool is calculating an incorrect amount.

The customers affected appear to be on annual contracts, even though this is not the case.

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Comment updated on: 11/02/2008 @ 09:48

This problem has been passed to our QA team for further investigation.

Comment updated on: 11/02/2008 @ 10:10

The QA Team have confirmed this is a problem and one of our developers is investigating now.

Comment updated on: 11/02/2008 @ 13:30

Problem has been fixed and passed to our QA team for testing.

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