|
Summary: You can look at the progress of a priority problem in more detail here.
Problem description
Added on: 18/12/2007 @ 20:49
There is currently issues with the webmail platform. This was suspected around 7pm and since we are now seeing high volumes of enquiries via the CSC regarding this issue, these are coming in by both tickets and calls. If you were logged in to the portal, you could associate your username with this problem.
Comment
updated on: 18/12/2007 @ 21:07
On call engineer is now looking into this.
Comment
updated on: 18/12/2007 @ 21:41
We have identified a hardware problem with one of our webmail servers that seems to be the cause of this issue. It is being removed from service while we investigate this issue so that normal operation is restored.
Comment
updated on: 19/12/2007 @ 10:30
A site visit has revealed that the server has a problem with it's onboard disk controller.
Comment
updated on: 19/12/2007 @ 12:19
We have now removed the problematic server from use while the disk controller is repaired. Go to current priority problems | Go to archived priority problems |
|