Metronet No nonsense Broadband. Straight up.  
Home Broadband Help & Support Member Centre  
Summary: You can look at the progress of a priority problem in more detail here.
Problem: [49375] Hardware delays on Voyager 2091 / 2110 Status: Closed
Problem description Added on: 15/01/2008 @ 11:27

We are currently seeing a number of delays for our customers who have requested a BT Voyager 2091 or 2110 with their broadband activation.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 15/01/2008 @ 11:29

Our Product Development team are currently liaising with BT in order to establish the cause of the delays that we are experiencing.

Comment updated on: 16/01/2008 @ 12:44

We have now acquired further hardware stock which will clear the backlog of our customers that are waiting on hardware.

Please accept our apologies for any inconveniences caused.

Comment updated on: 24/01/2008 @ 08:35

Further stock received 18-01-2008 to fulfil back orders. All orders prior to this should now have been delivered. Unfortunately we are low on stock for new orders so still need to source further hardware.

Comment updated on: 24/01/2008 @ 08:37

We are awaitiing stock of the Voyager 2091. At present we have no stock and orders are not being fulfilled.

Comment updated on: 24/01/2008 @ 08:39

Pending the arrival of more stock to the warehouse we have sourced a number of replacement routers (1800HG).

These are expected to arrive at the warehouse on Friday at which point we should be able to start fulfilling orders again.

Comment updated on: 25/01/2008 @ 16:33

We are now downgrading this problem to a "P2".

We are doing this because we are now successfully sending our hardware in the form of BT HG1800's (4 port wireless) which will contain insert sheets. We expect our customers still awaiting hardware to receive these on Wednesday at the latest.

Many thanks for all of your patience.

Go to current priority problems | Go to archived priority problems

Tel: 0845 140 0083
or 0345 140 0200

Fax: 0870 703 8549

The Balance
2 Pinfold Street
S1 2GU