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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [50818] Workplace and portals dying Status: Closed
Problem description Added on: 25/03/2008 @ 15:52

We recently suffered a 10 minute outage of our customer portals and our internal 'Workplace' system.

This Priority 1 problem has been raised retrospectively to investigate the cause of this issue and ensure it is fully resolved.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 25/03/2008 @ 16:07

To workaround the problem pending further investigation the appropriate DNS entries were repointed to the master database servers. This restored normal service within 60 seconds of making the change.

Comment updated on: 25/03/2008 @ 16:28

After restoration of service, the DNS entries have now been pointed back at the reporting database server.

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