Summary: You can look at the progress of a priority problem in more detail here.
Problem description Added on: 31/03/2008 @ 16:17
Giganews have taken control of our outsourced Usenet service today and in the process have broken access from certain IPs and broken authentication.
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Comment updated on: 01/04/2008 @ 07:49
Problem passed to network engineer for investigation.
Comment updated on: 01/04/2008 @ 07:53
We have raised a case with Giganews. It is believed that the problem is related to some back end work they have performed as part of their recent aqcuisition of Supernews:-
Comment updated on: 01/04/2008 @ 11:57
This problem is still being investigated by our network engineers and we will provide an update as soon as one is available.
Comment updated on: 01/04/2008 @ 13:46
We held multiple reseller accounts with Supernews prior to the acquisition. We also held an account with Giganews. Customers who use these accounts share ADSL IP addresses from a common pool. It would seem that Giganews do not allow netblocks to be shared across reseller accounts.
Comment updated on: 01/04/2008 @ 15:39
Most customers should now be able to access the usenet service again. We will post an update via service status shortly.
Comment updated on: 01/04/2008 @ 17:40
Most customers are able to reconnect.
Comment updated on: 02/04/2008 @ 13:19
Access has been restored for most PlusNet customers including those in the RIN network.
Comment updated on: 03/04/2008 @ 08:27
We are aware that some PlusNet customers are still experiencing difficulties accessing the service. Metonet customers are also unable to access their news server.