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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [51836] [Awaiting Signoff] Customers usage not reset Status: Closed
Problem description Added on: 02/06/2008 @ 09:29

We have seen a number of reports from customers that their usage has not been reset on their billing date.

This seems to affect customers who were billed on the 29th May.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 02/06/2008 @ 10:53

This problem is being investigated by our development team.

Comment updated on: 02/06/2008 @ 14:05

The cause of the problem has been identified, our developers are working on a fix for this now.

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