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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [51885] [Investigation] Some customers' Ellacoya Profiles not reset for the 28th May Status: Closed
Problem description Added on: 04/06/2008 @ 10:40

I've seen a number of examples where the customers usage has reset correctly on their billing date, however they are not having the Ellacoya profile reset correctly. This is resulting in lower than normal speeds.

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Comment updated on: 04/06/2008 @ 11:43

This problem has been passed to our QA team for investigation.

Comment updated on: 04/06/2008 @ 15:50

Our development team couldn't find an error in the scripts which reset the profile. The problem is now with our networks team for investigation.

Comment updated on: 04/06/2008 @ 16:46

This problem is now resolved. I have tested some of the affected accounts and was achieving normal speeds.

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