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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [52357] [sign-off] Tickets incorrectly going on hold Status: Closed
Problem description Added on: 01/07/2008 @ 17:51

We've seen a number of examples of tickets incorrectly going on hold when a customer comments on them via the portal or sms. This may lead to delays when dealing with some tickets.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 09/07/2008 @ 09:39

This problem has been passed to our QA team for further investigation.

Comment updated on: 09/07/2008 @ 15:15

The problem has been fixed.

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