Metronet No nonsense Broadband. Straight up.  
Home Broadband Help & Support Member Centre  
Summary: You can look at the progress of a priority problem in more detail here.
Problem: [52364] [Sign Off] [Hopper Candidate] Problem with slave core database service Status: Closed
Problem description Added on: 02/07/2008 @ 09:01

There is currently a problem with our core database system. This is the database that backs the portal amongst many other customer-facing services. The problem is regarding a slave database server receiving updates from the master.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 02/07/2008 @ 09:39

Our engineers are investigating this issue as a priority.

Comment updated on: 02/07/2008 @ 09:50

A workaround has been put in place while we investigate and resolve the root cause of this problem. There should be no customer impact following this workaround.

Go to current priority problems | Go to archived priority problems

tel/fax
Tel: 0845 140 0083
or 0345 140 0200

Fax: 0870 703 8549

Press: press@metronet.co.uk
address
Metronet
The Balance
2 Pinfold Street
Sheffield
S1 2GU