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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [52413] Internet House Issues Status: Closed
Problem description Added on: 04/07/2008 @ 10:37

We seem to be having problems reaching services in our Internet House Datacentre in Sheffield. Our Engineers are on site and are investigating.

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Comment updated on: 04/07/2008 @ 10:44

We have identified the cause of the problem, one of our racks has lost power. An electrician is on site with our engineers and we hope this will be resolved as swiftly as possible.

Comment updated on: 04/07/2008 @ 11:19

Power has been restored to the affected rack and services are slowly being bought back online.

Comment updated on: 04/07/2008 @ 13:32

Most of the affected services have now been restored, with the exception of a handful of servers.

Our Engineers on site are continuing to work to resolve this.

Comment updated on: 09/07/2008 @ 11:49

All servers have been restored and the root cause of the problem has been identified and fixed.

This problem is now being sent for signoff.

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Tel: 0845 140 0083
or 0345 140 0200

Fax: 0870 703 8549

The Balance
2 Pinfold Street
S1 2GU