Metronet No nonsense Broadband. Straight up.  
Home Broadband Help & Support Member Centre  
Summary: You can look at the progress of a priority problem in more detail here.
Problem: [52690] Mail exchangers have reached their connection limit and are not accepting new email Status: Closed
Problem description Added on: 24/07/2008 @ 14:41

Our inbound mail delivery servers are currently refusing connection attempts as they have reached their connection limit.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 24/07/2008 @ 14:42

Problem has been passed to a network engineer for further investigation.

Comment updated on: 24/07/2008 @ 15:30

We have contacted Postini who have confirmed that their systems have fallen over.

They have invoked their DR and failed over to the secondary system and mail should begin to come through shortly.

We are restarting Exim across each of the mail exchangers in preparation of this.

Comment updated on: 24/07/2008 @ 15:31

Email is no longer being refused and the load on our load balancers is decreasing. Problem will remain opening for monitoring.

Comment updated on: 24/07/2008 @ 16:07

We are now handling mail quicker than it is being received so it appears that any backlog has now cleared.

Comment updated on: 24/07/2008 @ 16:20

All mail throughput is fine now, downgrading problem whilst we monitor for the next hour.

Go to current priority problems | Go to archived priority problems

Tel: 0845 140 0083
or 0345 140 0200

Fax: 0870 703 8549

The Balance
2 Pinfold Street
S1 2GU