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Summary: You can look at the progress of a priority problem in more detail here.
Problem description
Added on: 30/07/2008 @ 13:19
Customers are experiencing incorrect messages when navigating the phone menu, this is incorrectly advising them that we cannot take their call even though there are no calls currently in the queue. If you were logged in to the portal, you could associate your username with this problem.
Comment
updated on: 30/07/2008 @ 13:30
This problem has been passed to our Networks team for investigation.
Comment
updated on: 30/07/2008 @ 14:15
It appears that the phone system had a variable incorrectly set which was limiting the number of calls into the queue.
Comment
updated on: 30/07/2008 @ 14:37
The system is now receiving calls so this problem is being downgraded. Go to current priority problems | Go to archived priority problems |
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