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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [52870] [Awaiting Signoff] Metronet Webmail login issues. No connection to imap. Status: Closed
Problem description Added on: 06/08/2008 @ 17:57

When customers and logging into metronet webmail they are getting the following issue.

Error connecting to IMAP server:
110 : Connection timed out

Have tried refreshing mailbox and changing password with no change.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 07/08/2008 @ 08:03

Problem has been passed to a network engineer for further investigation.

Comment updated on: 07/08/2008 @ 11:45

The problem has been caused due to recent changes in the way the webmail/imap interface is managed by the new load balancers.

Comment updated on: 07/08/2008 @ 11:46

The problem has been fixed and customers should now be able to login as normal.

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