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Problem description Added on: 02/09/2008 @ 07:02
There has been at power outage at one of our Sheffield data centres. This is affecting access to all Sheffield-based services, included but not limited to:
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Comment updated on: 02/09/2008 @ 09:16
One of our Sheffield data centres suffered a power outage at approximately 7:00am this morning. An engineer is currently on site.
Comment updated on: 02/09/2008 @ 09:46
Power has been restored and services are coming back online.
Comment updated on: 02/09/2008 @ 17:02
Access to all customer-facing services was restored mid-morning. Work has continued throughout the day to restore access to a number of internal systems.
Comment updated on: 02/09/2008 @ 17:06
We have investigated the circumstances around this morning's failure and what we can do to help prevent similar occurences in the future.
Comment updated on: 02/09/2008 @ 17:09
We are awaiting formal confirmation regarding the definitive cause of the power outage from our data centre provider however we believe that the issue was related to a period of planned maintenance that was carried out this morning.
Comment updated on: 02/09/2008 @ 17:21
We have identified a number of areas where we can make changes to mitigate the impact on our customers when situations like this arrive.