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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [53507] [ review 10/10 currently with LJ chasing BT warehouse ] Router Components Status: Closed
Problem description Added on: 26/09/2008 @ 18:06

Accounts that are having the 'Single Port Router' components added are not having updates shown on the status of the order and are staying on 'The order is awaiting processing' stage in the router component even though the hardware is being dispatched. This means that no updates on the order are provided to the customer and no tracking reference provided. We are unable to therefore track the possible delivery of the hardware.

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Comment updated on: 26/09/2008 @ 22:00

We currently have a problem potentially affecting orders for single port routers. The order is being sent to the fulfilment house, but we are not receiving confirmation that the routers have been dispatched. For orders that have been manually checked, they do appear to be sent.
Developers are working on the problem and we hope to have this resolved shortly.

Comment updated on: 27/09/2008 @ 14:45

The developers have concluded their investigation and it looks to be an issue on the 3rd party side.

The 3rd party are being contacted in order to investigate any problems with their system.

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