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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [53866] Fault Engineer appointment failures Status: Closed
Problem description Added on: 29/10/2008 @ 10:16

Our suppliers have advised of a system failure resulting in problems booking appointments for fault engineers.

We are unable to book appointments via normal automatic systems or via manual methods due to the nature of the outage.

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Comment updated on: 29/10/2008 @ 10:19

We will continue to monitor for updates from our supplier and will book any outstanding faults as soon as we are able.

Comment updated on: 29/10/2008 @ 13:59

Our supplies have advised that they are still continuing to experience difficulties with appointing engineers and therefore we cannot book engineer visits for faults.

We will continue to monitor the progress of this and advise when we get further updates.

Comment updated on: 29/10/2008 @ 17:25

We are still unable to book new appointments with our supplier. Once we receive more information we will update this problem.

Comment updated on: 30/10/2008 @ 09:28

We are still awaiting confirmation from our suppliers that new engineers appointments can be booked. We will ensure that any customers who have not had appointments booked get these confirmed asap.

Comment updated on: 30/10/2008 @ 11:09

We have been advised that we can now book engineers appointments again.

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