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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [54413] One Ellacoya switch is not responding. Status: Closed
Problem description Added on: 09/12/2008 @ 11:37

One of our Ellacoya switches is not responding to requests. Customer traffic is still passing through the switch, however there is the potential for some customers to see slowdowns when connected to THN-AG1.

You can see which gateway you are connected to here: http://usertools.plus.net/@gateway

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 09/12/2008 @ 11:41

Our networks team are currently investigating this issue.

Comment updated on: 09/12/2008 @ 11:43

In order to allow us to reboot the problematic switch, we have failed over to a backup switch.

Comment updated on: 09/12/2008 @ 12:01

The primary switch has been rebooted and testing is showing this working as normal, we are now failing back over to this.

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