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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [54642] Problems with our IVR call system Status: Closed
Problem description Added on: 30/12/2008 @ 11:59

We are experiencing some problems with our IVR. This may result in your call being routed to the incorrect department. You may also find that you can't get through to our support team intermittently.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 30/12/2008 @ 12:31

Our networks team are currently investigating this problem.

Comment updated on: 30/12/2008 @ 14:22

We are downgrading this problem in order to monitor for any more examples.

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