Metronet No nonsense Broadband. Straight up.  
Home Broadband Help & Support Member Centre  
Summary: You can look at the progress of a priority problem in more detail here.
Problem: [55639] [Awaiting 3rd party] We appear to have dropped all users from pcl-ag01 Status: Closed
Problem description Added on: 10/03/2009 @ 12:43

A full 622Mbps central pipe of customers has been disconnected from our ADSL platform.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 10/03/2009 @ 12:44

Problem assigned to our Network Operations Team for further investigation.

Comment updated on: 10/03/2009 @ 13:03

The affected gateway is now taking new sessions again. The network is going to need rebalancing though.

Comment updated on: 10/03/2009 @ 14:55

BT have now put extra entries on the pipe that dropped which will help bring things into balance more quickly.

Comment updated on: 10/03/2009 @ 14:56

We've raised a case with our supplier to investigate what caused the disconnection.

Problem to be downgraded whilst we await a reply.

Go to current priority problems | Go to archived priority problems

Tel: 0845 140 0083
or 0345 140 0200

Fax: 0870 703 8549

The Balance
2 Pinfold Street
S1 2GU