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Summary: You can look at the progress of a priority problem in more detail here.
Problem description
Added on: 26/05/2009 @ 09:39
Our support centre are receiving a large volume of calls from customers who are unable to authenticate. If you were logged in to the portal, you could associate your username with this problem.
Comment
updated on: 26/05/2009 @ 09:42
At the time of writing no major BT outages have been announced.
Comment
updated on: 26/05/2009 @ 10:18
A spot-check of our RADIUS platform has not highlighted any errors.
Comment
updated on: 26/05/2009 @ 11:02
We have spoken to BT Wholesale who are unaware of any serious outages.
Comment
updated on: 26/05/2009 @ 11:04
Our network engineers are continuing to investigate.
Comment
updated on: 26/05/2009 @ 12:08
BT Retail have been reporting problems with the service that may be related to the issues we're seeing. We've noticed some irregularities with sessions terminating on the pcl-ag04 gateway.
Comment
updated on: 26/05/2009 @ 17:23
We have performed maintenance on one of our switches and sessions now seem to be being handled normally. Go to current priority problems | Go to archived priority problems |
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