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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [59604] [Monitoring]Plusnet 10 pipe drop Status: Closed
Problem description Added on: 03/12/2009 @ 16:56

At approximately 4.30pm all customers connected to the Plusnet 10 622Mbps central were disconnected. This central terminates on the gateway known as pcl-ag03.

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Comment updated on: 03/12/2009 @ 16:57

Problem passed to a network engineer for further investigation.

Comment updated on: 03/12/2009 @ 17:18

An engineer on-site is investigating, it initially appears to be a problem with the fibre that connects the 622 central to the edge router and a new fibre is being run in.

Comment updated on: 03/12/2009 @ 17:22

The fibre has been swapped and we have confirmed that the link is now working and people are reconnecting to Plusnet10.

We will now look at getting the platform back into balance.

Comment updated on: 03/12/2009 @ 17:55

Service Status posted - http://usertools.plus.net/status/archive/1259862830.htm

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