Metronet - Priority Problems

Problem: [59757] [Networks] Communication errors between 2 Sheffield datacentres

Status: Closed

Problem description Added on: 14/12/2009 @ 04:31

There seems to be a problem with communication between 2 of our datacentres. This could be affecting a number of services including, but not limited to; email, portals, internal systems, webspace and FTP.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 14/12/2009 @ 10:36

This is currently being investigated by our network engineers.

Comment updated on: 14/12/2009 @ 11:47

Decision has been made to shut down Pay As You Host (Plesk) services due to ISCSI issues caused by the network problems. We cannot be sure that the current issues will not cause filesystem issues as currently all the servers are going into read only mode.

Comment updated on: 14/12/2009 @ 13:02

All PAYH services are now back up. Service currently seems stable and we are monitoring for any further issues.

Comment updated on: 14/12/2009 @ 14:19

A line card belonging to one of our network switches has failed.
We have moved all critical services to a healthy card and disabled other lesser services from the load balancer at that site. Engineers are currently onsite to remove the failed card from the switch.

Comment updated on: 14/12/2009 @ 17:27

Things are looking stable again and we have moved some services back to the affected site. Problem to be downgraded for monitoring.

Go to current priority problems | Go to archived priority problems

Plusnet Service

Problem Detail