Metronet - Priority Problems

Problem: [63071] Data transfer issues potentially affecting customers connected to pcl-ag03

Status: Closed

Problem description Added on: 13/08/2010 @ 11:39

We're receiving reports from some customers of data transfer problems, mostly for those connected to PCL-AG03

We've also noticed an abnormality on our internal graphing regarding this issue.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 13/08/2010 @ 11:41

Passed to network engineer for further investigation.

Comment updated on: 13/08/2010 @ 12:05

Service Status thread opened - http://usertools.plus.net/status/archive/1281697434.htm

Comment updated on: 13/08/2010 @ 13:57

Unable to identify any obvious problems with the gateway in question.

The drop in sessions on our internal graphing has levelled and our support centre are no longer reporting calls from customers experiencing problems.

Comment updated on: 13/08/2010 @ 13:59

Problem is no longer occurring, downgrading whilst the situation is monitored.

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