Plusnet Service

The queues on some of the email delivery servers have risen dramatically. This create the potential for customers' email to be delayed.

If you were logged in to the portal, you could associate your username with this problem.

Problem has been passed to a network engineer for investigation.

There are excessive volumes of email being sent to the mail delivery servers. This is likely to be caused by a concentration of spam email. We are in the process of isolating the source of the problem.

Current mail queues can be seen here:-
http://www.plus.net/support/network_performance/mail_queues.shtml

Problem is likely to be related to config changes made this morning. We are looking at rolling these changes back.

Mail queues are now dropping.

We have rolled the changes back that were made this morning and the queues are continuing to drop. It would appear that the config alterations have put a lot of extra load on the local mysql database. This coupled with NFS and AV processing issues caused the problems we have seen this evening.

Mail queues have almost returned to normal levels

Email queues are rising again on a number of the delivery servers. We are currently working to identify the cause of the increase.

The mail queues on the vast majority of our incoming mail servers have returned to normal levels. Our networks team are proactively monitoring these servers and will continue to do so throughout the night.

The mail queues have now returned to normal levels. Problem being downgraded for signoff.