Metronet - Priority Problems

Problem: [45472] [Signoff] Some customers may have problems logging in.

Status: Closed

Problem description Added on: 09/08/2007 @ 07:52

As a result of this mornings planned maintenance over running a few customers may have problems logging in to the portal until approximately 09:00.

We are currently working to resolve this problem.

If you were logged in to the portal, you could associate your username with this problem.

Comment updated on: 09/08/2007 @ 08:29

The problem affecting portal logins has now been resolved, and all customers should be able to login as normal.

We have identified a further issue with ADSL authentication for a small number of customers. Customers affected will receive username/password errors when trying to connect.

Our engineers are working on this and expect to have it resolved shortly.

Comment updated on: 09/08/2007 @ 09:44

This issue is now believed to be fully resolved

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