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Summary: You can look at the progress of a priority problem in more detail here.
Problem description
Added on: 09/08/2007 @ 10:08
As above, when customers are logged in and click Help & Support -> My Questions, if they have any open questions an error message is received - see attached screenshot. If you were logged in to the portal, you could associate your username with this problem.
Comment
updated on: 09/08/2007 @ 10:41
Our QA team have confirmed that this problem is due to a network connection issue to one of our databases. This problem is now being transferred to our Network Operations team for further investigation.
Comment
updated on: 09/08/2007 @ 11:32
There was a route to the new archive database missing from 2 of the portal servers. This has now been added.
Comment
updated on: 09/08/2007 @ 12:22
Our Quality Assurance Team have tested the fix for this problem and have confirmed this issue is now resolved. Go to current priority problems | Go to archived priority problems |
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