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Summary: You can look at the progress of a priority problem in more detail here.
Problem: [47074] Some Refunds of subscription payments are not being processed. Status: Closed
Problem description Added on: 10/10/2007 @ 09:19

We have identified that refunds of subscription payments taken via Mastercard and Visa cards are being rejected by our bank. This has been raised with our payment services provider as a priority issue.

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Comment updated on: 11/10/2007 @ 12:02

This issue is still present and is being actively pursued with our payment service provider.

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